Introduction

• Greenaer Mobility Limited is an Irish company and its currency is Euros (€) including VAT if not stated otherwise.
• If you are unhappy with the products or services you have received from us please email us at [email protected]. You can also submit your complaint to anonline dispute resolution processoperated by the European Commission.
• Our Terms & Conditions do not affect your statutory rights.
  See our Returns Policy for full details on making an exchange or refund.
• We may refuse to accept an order if: we cannot obtain authorisation from the bank or suspect fraud, If there have been errors/issues with the description of the goods, If goods are no longer available

Vat & Duties

• Our retail prices are VAT inclusive. Normal rate is 23% and 13.5% on junior helmets.
• Orders originating in the UK might be subject to Duties, If this is applicable it is the customer’s responsibility to cover such charges related to customs and import of goods.

Product Information

• All product information and images are supplied by the relevant manufacturers.
• Every care is taken to have the most up to date information available.
• Manufacturers reserve the right to make changes to the product and component information appearing on this site at any time without notice, including with respect to equipment, specifications, models, colors, and materials. If you are unhappy with the changes of received product, it has to be unused and adhering to our Returns Policy
• Due to the volatility of the market environment. The most up to date price will be available to you at the point of purchase. Deposit secures your order at that price.

Color Grading

Colours on our website will vary slightly depending how your monitor is calibrated. We do our best to make sure all our images are true to the colour of the actual product you are purchasing but we cannot guarantee a perfect match every time due to the almost limitless variations in home monitor setups.

Clearance and sale items

Clearance/Sale items may have aesthetic imperfections which do not affect the performance of the product. Clearance/Sale items are sold as is and cannot be returned based on reasons stated above.

For any questions regarding clearance items please email [email protected]

Special Order Items

By “special order item” we mean any goods which are not normally stocked or need to be modified by Greenaer Mobility Limited and/or have to be ordered directly from one of our suppliers/manufacturers. We require full pre-payment for all special order items. You should inspect the goods immediately upon receipt and report any damage via email or by phone within 24hrs, If bought online and delivered. After that time we assume that you have accepted the item.

Special order goods are not returnable unless they are faulty (which will follow standard warranty process) or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure that items you want to order will match your specifications and requirements and items are inspected on handover.

S-Pedelecs (HS or L1e-B) eBikes

Please consult your local laws and regulations, and any by-laws that may affect usage of HS eBikes (L1e-B) with over 0.25kw up to 1kw and between 25kmh up to 45kmh assistance levels before purchase.

Applicable Law

These conditions are governed and constructed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contractors for the International Sale of Goods is expressly excluded.

We both agree to submit the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live.

The European Commission provides for an online dispute resolution platform, which you can access here:ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us.

Liability

Greenaer Mobility Limited and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Ownership and Responsibility

Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. Greenaer Mobility Limited will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect. If the product wasn’t assembled prior to delivery. Please note that it is always the owners responsibility to ensure that the bike has been assembled to the correct standard and that everything is functioning correctly. If you have any doubt as to your ability to correctly assemble a bike to the correct standard then please visit your local bike shop to have your bike assembled by a professional bicycle mechanic.

Circumstances beyond our reasonable control

We will make every effort to perform our obligations under the sale contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.